AI Is Coming for India's $300 Billion Back Office
The New York Times dropped a headline this week that should make every tech worker in Bangalore pause: “India Built the World’s Back Office. A.I. Is Starting to Shrink It.” Dramatic? Sure. Until you look at the numbers — and then it sounds like an understatement. For 25 years, India has been the world’s outsourcing engine. Six million workers. Nearly $300 billion in revenue. Over 7% of GDP. Now AI threatens to do to India what India’s outsourcing model did to Western workers: replace them with something cheaper and faster. ...